Shipping policy

Last updated: September 22, 2026

This Shipping Policy applies to orders placed on mp-ma.com. Questions? Email us at hello@mp-ma.com.

Where we ship

We currently ship within the United States only. We do not ship internationally at this time. Orders with a shipping address outside the United States cannot be processed.

Order processing

Orders are processed and shipped from our fulfillment center in the United States, typically within 2-3 business days of your order being placed. Orders are not shipped or delivered on weekends or public holidays. During high-volume periods or promotions, processing may take slightly longer.

Delivery times

Once your order has been dispatched, delivery within the United States takes approximately 3-7 business days. Delivery estimates are provided by our carriers and are not guaranteed. Circumstances outside our control, such as carrier delays or weather, may affect delivery times.

Shipping costs

Shipping is free on US orders over $75. For orders below that amount, shipping costs are calculated and displayed at checkout before you pay.

Order tracking

When your order ships, you will receive a confirmation email with a tracking number so you can follow your delivery. If you have not received tracking within a few business days of ordering, check your spam folder or email us.

Shipping address

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, email us as soon as possible and we will do our best to update it before dispatch.

Lost, delayed or damaged packages

If your package is lost, significantly delayed, or arrives damaged, email us and we will work with you and the carrier to resolve it. Please inspect your order on delivery and report any damage promptly.

Contact

Email: hello@mp-ma.com. We reply within one business day, Monday to Friday, 9am to 5pm Eastern Time.