Refund policy

Last updated: September 18, 2026

This Refund Policy applies to purchases made on mp-ma.com. Questions? Email hello@mp-ma.com.

Our 90-day money-back guarantee

Try MP-MA for 90 days. Not 100% satisfied? Contact our customer service within 90 days of delivery and we'll find a suitable solution: support, advice or your money back. Simple and transparent.

The guarantee can be used once per customer and once per household (same delivery address). If you have already received a refund under this guarantee, it does not apply to new orders.
Your request must reach us within 90 days of delivery. Carrier delivery confirmation counts as the delivery date.
The guarantee applies to orders placed on or after October 29, 2026. Earlier orders fall under the policy that applied at the time of purchase.
There is no restocking fee.

How to use the guarantee

Email hello@mp-ma.com with your order number and a short description of your experience. We reply within one business day with the next steps and, where a return is required, the return address. Please do not send anything back before you hear from us; items sent without prior approval cannot be processed.

When we ask for a return, send the remaining pouches of the order, in their original packaging, with a tracked shipping service. Return shipping is at your own expense unless the return is due to an error on our side. Free or promotional items that came with the order are returned together with it.

Refunds

Refunds go to the original payment method, without fees. We issue the refund within 14 days after we receive the returned items or proof of shipment, whichever comes first. Your bank or card issuer may take a few additional business days to post it. The refund covers the product price of the order. Shipping insurance is not refunded once the order has shipped.

Damaged, defective or incorrect items

If you received the wrong product or a defective item, email hello@mp-ma.com within 48 hours of delivery with your order number and photos. We'll arrange a replacement or refund at no cost to you; a return is usually not required.

Damage, loss or theft in transit is covered by the optional Shipping insurance ($4.95 per order) offered at checkout: insured orders are replaced free of charge. For orders without shipping insurance we will help you file a claim with the carrier, but we cannot guarantee a replacement or refund for transit damage or loss. Carrier delivery confirmation to the address you provided counts as proof of delivery.

Non-returnable items

Digital products, including e-books and online courses;
Gift cards;
Shipping insurance, once the order has shipped;
Products that are unsuitable for return for health or hygiene reasons, or that are past their expiry date;
Free or promotional items on their own (they are returned together with the order they came with).

Subscriptions

You can pause, skip or cancel your subscription at any time at subscriptions.mp-ma.com or by emailing hello@mp-ma.com. To avoid being charged for the next cycle, cancel at least 24 hours before your next billing date. The money-back guarantee can be used once per customer; renewals that are charged after you have used the guarantee, or after the 90-day window, are not refundable unless the charge is due to a confirmed error on our side (for example a fulfillment, shipping or billing error).

Cancelling an order

One-time orders can be cancelled by email within 2 hours of purchase, as long as the order has not been processed. After that, the order falls under the 90-day guarantee.

Not covered

Requests received more than 90 days after delivery;
A second or further request under the guarantee from the same customer or household;
Orders placed for resale or in commercial quantities;
Requests that do not follow the steps above.

We may update this policy at any time; changes apply to orders placed after publication.